What Council does during an emergency

2b-During-What-does-Council-do-during-an-emergency.jpg

Every emergency is different and requires a different level of support. From assisting those in need from a single incident (such as a car has crashed into a house), to setting up an Emergency Relief Centre when a bushfire is going, resulting in townships being evacuated. We have plans in place for most situations to ensure our community are as well looked after as practicable.

Council’s role in an emergency is to coordinate relief and recovery activities in partnership with agencies such as the Red Cross, Department of Health and Human Services, The Salvation Army and local community organisations.

Municipal Emergency Coordination Centre (MECC)

Once an emergency is identified, Council may activate a Municipal Emergency Coordination Centre (MECC). The MECC is where Council runs emergency management activities and is usually based in the main Council office in Lilydale. This could include coordination of tree crews to clear debris and fallen trees, building surveyors to inspect damaged homes and buildings, resourcing Emergency Relief Centres and, communications with key agencies.

Emergency Relief Centre (ERC)

If the emergency leads to a significant number of people having to unexpectedly leave their homes, then an ERC may be set up. The location of the ERC will be determined at the time of the need, as it will need to be located away from the immediate threat. This is a place where affected community members can come for a range of support including:

  • Community Information (public meetings, newsletters, advertising etc)
  • Emergency Shelter (including at the relief centre or other accommodation)
  • Food and water
  • Psychosocial support
  • Basic material aid (non food items)
  • Reconnecting family and friends
  • Health care and first aid
  • Emergency financial assistance
  • Support for displaced animals

If an ERC is established, the location will be advertised through various channels such as radio, the Emergency Vic App and social media.

Council Emergency Hotline – 1300 368 333

In a large scale emergency, Council will establish a dedicated Call Centre to provide information on relief and recovery services.

You can reach the Council Emergency Hotline by dialing 1300 368 333.

Back to top