Community Satisfaction Survey 2023

Each year, Local Government Victoria (LGV) coordinates an annual Community Satisfaction Survey for Victorian councils. 

We have provided a summary of our results below.

You can also read the full report.(PDF, 4MB)

Service Yarra Ranges 2023 Yarra Ranges 2022 Interface 2023 State-wide 2023 Highest score Lowest score
Overall performance 50 57 51 56 Urban area residents Aged 50-64 yrs
Value for money 43 50 48 49 Aged 18-34 yrs Aged 50-64 years
Overall council direction 43 48 43 46 Healesville-Yarra Glen residents Hills residents
Customer service 64 65 65 67 Aged 65+ years Aged 50-64 yrs
Healesville-Yarra Glen residents
Art centres & libraries 69 - 70 73 Aged 35-49yrs
Women
Yarra Valley residents		 Healesville-Yarra Glen residents
Recreational facilities 66 - 66 68 Aged 18-34 yrs
Urban area residents		 Healesville-Yarra Glen residents
Waste management 65 71 67 66 Aged 18-34 yrs Aged 50-64 yrs
Appearance of public areas 62 - 56 67 Aged 18-34 yrs Yarra Valley residents
Community & cultural 60 - 62 66 Aged 35-49 yrs
Women		 Healesville-Yarra Glen residents
Tourism developments 60 - 60 61 Yarra Valley residents Aged 65+
Men
Emergency & disaster mgmt 59 - 62 65 Urban area residents Aged 50-64 yrs
Enforcement of local laws 59 - 57 61 Aged 18-34 yrs Aged 65+ yrs
Environmental sustainability 58 - 58 60 Urban area residents Aged 65+ yrs
Healesville-Yarra Glen residents
Parking facilities 58 - 56 55 Aged 18-34 yrs Hills residents
Business & community dev. 57 - 56 57 Aged 18-34 yrs Healesville-Yarra Glen residents
Family support services 57 - 57 63 Aged 18-34 yrs Aged 65+ yrs
Elderly support services 52 - 52 63 Aged 18-34 yrs Hills residents
Disadvantaged support services 51 - 51 59 Healesville-Yarra Glen residents Aged 65+ yrs
Informing the community 50 - 53 57 Aged 35-49 yrs Aged 50-64 yrs
Traffic management 48 - 49 55 Women Yarra Valley residents
Community decisions 48 54 49 51 Aged 18-34yrs Yarra Valley residents
Slashing & weed control 47 - 45 46 Urban area residents
Aged 18-34yrs
Aged 50-64 yrs		 Healesville-Yarra Glen residents

Yarra Valley residents
Aged 65+ yrs
Town planning policy 46 - 45 50 Aged 18-34 yrs Aged 50-64 yrs
Consultation & engagement 46 51 49 52 Aged 18-34 yrs
Women		 Aged 50-64 yrs
Local streets & footpaths 45 - 47 52 Urban area residents Hills residents
Population growth 44 - 43 48 Women
Healesville-Yarra Glen residents		 Yarra Valley residents
Lobbying 44 50 47 51 Aged 18-34 yrs Aged 50-64 yrs
Sealed local roads 43 48 45 48 Urban area residents Yarra Valley residents
Hills residents
Planning & building permits 38 - 38 47 Urban area residents
Aged 18-34yrs		 Yarra Valley residents
Unsealed roads 35 - 36 37 Urban area residents Hills residents
Yarra Valley residents

 

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