Short stay accommodation

To make a complaint relating to a Short Stay Accommodation property, please call our Customer Experience team on 1300 368 333 or email mail@yarraranges.vic.gov.au

Noise complaints

Noise nuisances occurring after hours (5.00pm – 8.00am) are to be reported to Victoria Police.

Yarra Ranges Council should also be notified of any noise nuisances occurring. This will result in the Community Safety Team following up with the Short Stay Accommodation owner the next business day. 

Parking complaints

Parking issues are to be reported to Yarra Ranges Council to investigate.

Please note: If a parked car is blocking access or causing an immediate risk, please contact Victoria Police. 

Where a Council Officer has found three or more complaints with supporting evidence have been made against the Short Stay Accommodation property, the property owner may be issued an Infringement to the value of $1,000 or the matter may proceed to court.

The Local Law does not include a registration requirement for Short Stay Accommodation properties. However, properties may be required to register as “prescribed accommodation” under the Public Health and Wellbeing (prescribed accommodation) Regulations.

Houses and self-contained apartments will generally be exempt from registration where they are under the exclusive occupation of their occupier or where there are not more than five occupants (other than family of the proprietor) accommodated.

To check if your Short Stay Accommodation property requires registration, please call our Health Department on 1300 368 333.

Council recommend you provide a contact person and phone number for neighbouring properties to use when wanting to report nuisance occupier behaviour occurring at the property.

Noise nuisances occurring after hours (5.00pm – 8.00am) are to be reported to Victoria Police.

Yarra Ranges Council should also be notified of any noise nuisances occurring. This will result in the Community Safety Team following up with the Short Stay Accommodation owner the next business day. 

Parking issues are to be reported to Yarra Ranges Council to investigate.

Please note: If a parked car is blocking access or causing an immediate risk, please contact Victoria Police.

Council recommend the following to reduce the likelihood of complaints being made against the Short Stay Accommodation property:

• Appropriate vetting and screening of potential occupants;
• Collect contact details of occupants before accepting booking;
• Changes to online advertising and terms and conditions;
• Providing neighbouring properties with a direct contact person and phone number to call if any issues arise;
• Consider employing a security company to be available to respond immediately when notified of a noise nuisance occurring;
• Notify occupants that noise issues will be actively monitored and where there is disturbance of peace, they may be asked to leave immediately;
• Where possible enclose balconies or install blinds/screens to reduce  line of sight and noise spill;
• Introduce yourself and develop a good relationship with neighbours that live near the property.

We recommend providing a letter to your neighbours notifying them of your intention to provide short stay accomodation. Download our sample letter.(PDF, 485KB)

Council’s Community Safety Team will investigate all reported complaints and gather any relevant evidence.

Council will work with Short Stay Accommodation property owners when reports are made.

Enforcement action will not be taken until such time as a third complaint has been made with supporting evidence. 

Council is unable to provide the contact details for the Short Stay Accommodation property owner under the Privacy Act.

If a complaint is received regarding this property, Council will investigate the matter and make contact with the owner.