Rate Recovery and Financial Hardship Policy

Council has introduced a number of initiatives for customers experiencing financial hardship including:

• Any landowner can access payment plans or rates assistance under Council’s revised Hardship Policy, regardless of land usage, with every application assessed on its merit.
• Assistance can include rates being deferred for 24 months.
• Anyone seeking help through Council’s Hardship Policy won’t be charged penalty interest or have legal action taken on overdue rates for the period of deferral.

For details regarding effective and consistent recovery of overdue rates and charges and provisions for assistance under financial hardship refer to the below document.