Community Satisfaction Survey

The Victorian Community Satisfaction Survey (CSS) is coordinated by the Department of Government Services on behalf of some Victorian councils.

Held annually, the CSS asks the opinions/perceptions of local people about the place they live, work and play.

Now in its twenty-fifth year, this survey provides insight into the community’s views on:

  • councils’ overall performance, with benchmarking against State-wide and council group results
  • value for money in services and infrastructure
  • community consultation and engagement
  • decisions made in the interest of the community
  • customer service, local infrastructure, facilities, services and
  • overall council direction.

You can download the full reports or check out the summary information:

 

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