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Material and financial assistance

Organisation	Service	Details	Areas serviced
AusNet Services	Prolonged power outage payments for homes and business.	If your household or business has been hit by extended power outages you may qualify for financial compensation. www.ausnetservices.com.au/ 13 17 99.	Victoria wide
Yarra Valley Water	Bill support for customers experiencing financial hardship	Monday to Friday 9am-5pm 1800 994 789	Yarra Ranges area
South East Water	Bill support for customers experiencing financial hardship	Monday to Friday 8am - 5pm 9552 3540 https://southeastwater.com.au/ support@sew.com.au	South Eastern suburbs
HICCI	Financial assistance May have access to firewood.	Healesville 5911 6000	Healesville area
LinC Yarra Valley	Financial assistance May have access to firewood.	pclinc.yarravalley@gmail.com 5967 2119	Upper Yarra area
The Salvation Army (Mooroolbark)	Food (non-perishable) Material support	Monday, 10-12pm and 1-2pm. 9727 4777 or you can call 03 8873 5288, Monday to Friday, 9-4pm for financial support. https://www.salvationarmy.org.au/need-help/financial-assistance/	Mooroolbark and surrounds
National Debt Hotline: Covid-19 Financial Survival Guide	Financial assistance, Centrelink information, rent and morgage information	https://ndh.org.au/debt-problems/covid19/	Australia wide
RSL Victoria	Support for veterans and ex-servicemen and women in the Yarra Ranges. Department of Veterans' Affairs entitlement claims: financial assistance, emergency accommodation, and referral to health and wellbeing programs. Note: you don't need to be an RSL member to make contact	Veteran Service Call Centre 9655 5555 veteranservices@rslvic.com.au Or contact your local RSL www.rslvic.com.au/rsl-network/victorian-map-of-all-branches	Australia wide
Dandenong Ranges Emergency Relief Service	Emergency relief including financial assistance, food, clothing vouchers, travel assistance and more. May have access to firewood.	9754 7777or0468 468 430 enquire@drers.org.au www.drers.org.au Visit at Belgrave Community Hub, 1616-1624 Burwood Hwy, Belgrave. Monday-Friday, 9am-12.30pm	Dandenong Ranges
Utility relief grant scheme (non-mains)	Financial assistance to help pay an energy or water (non-mains) bill that is overdue due to a temporary financial crisis People can apply for the grant if they have a Pensioner Concession Card, Health Care Card, or Veterans' Affairs Gold Card, or are on a very low income Includes: gas, diesel and petrol for a generator, heating oil, firewood, metered electricity from an embedded network, carted water, septic tank cleaning (for homeowners)	Concessions Information line 1800 658 521 https://services.dhhs.vic.gov.au/utility-relief-grant-scheme-non-mains	Victoria
The Mustard Tree	Op shop, Cafe and Food Bank May have access to firewood.	Support with clothing and blankets available Monday to Friday 10am - 2pm Call 9735 3500 to book an appointment 3/28 John Street, Lilydale

Financial Counselling Services

Financial Counselling Australia	Helpline to speak with a financial counsellor:1800 007 007 Help for small businesses:1800 413 828 Find a financial counsellor in your area Use the interactive map to find a local financial counsellor, phone1800 007 007, or use the online live chat option. https://www.financialcounsellingaustralia.org.au/	Australia wide
EACH	Free, confidential and non-judgemental financial counselling service to people experiencing financial hardship. Financial Counsellors support you with information and advice to help you to develop the skills, knowledge and confidence to take control of your financial situation. This includes support with managing debt collectors, mortgages, loans, leases, Centrelink debts, utility bills, fines and more. Monday to Friday 9am-5pm 1300 003 224 Financial counselling services are available for those impacted by the October 2022 floods. Enquiries 9871 1817 https://www.each.com.au/service/eastern-financial-counselling-services/	Melbourne eastern region
National Debt Helpline	Their professional financial counsellors provide free and confidential advice. The helpline is open from 9:30 am to 4:30 pm, Monday to Friday. Call: 1800 007 007	Australia wide
Salvos Moneycare	TheSalvation Army's Moneycareservice offers free and confidential financial counselling to people from all walks of life. https://www.salvationarmy.org.au/about-us/our-services/moneycare/	Australia wide
LINC Yarra Valley	Financial counselling service. Call: 0455 268 457	Upper Yarra and surrounds
Eastern Community Legal Centre	Financial counselling that assists people escaping family violence. Call: 1300 325 200	Melbourne outer east region

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